Operation Specialist (Night Shift)

The Operations Specialist provides dealers and their advertising partners with the tools needed to help promote brand-enhancing advertising and fund utilization.

What you will do:

• Review marketing materials against an established set of guidelines and brand standards, enter results into database, and communicate results of the review to advertisers
• Work with a wide range of clients and customers (primarily via email, phone, and chat) to understand their marketing needs.
• Maintain accurate profile and communication records with proactive recognition and reporting tied to support and actions provided.
• Coach customers and advertising partners in creating and submitting brand-enhancing content.
• Participate in team collaboration through idea-sharing and brainstorming sessions
• Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers
• Perform website functionality checks
• May perform quality control checks to ensure accuracy and compliance with program guidelines (QC)

Qualifications:

• Bachelor's Degree in business, communication, journalism, marketing or related field
• 2+ years experience in a fast-paced office environment with administrative and/or customer service experience
• Some remote-work experience preferred and demonstrated ability to work independently
• Established technical competence including experience with Microsoft Word, Excel, and Outlook
• Sound attention to detail and excellent time management
• Ability to organize work, multitask and meet deadlines
• Exceptional ability to work within a team environment
• Solid verbal and written communication skills
• A natural curiosity and eager desire to learn