Operations Manager

Job Title: Operations Manager

Experience: Minimum 3 years.

Job Summary:

We are seeking a dynamic and enthusiastic Operations Manager to join our team. The Operations Manager (OM) works to create and support a smooth end-to-end student experience and monitors the overall partner student experience, including academic and programmatic success. The OM along with the entire Program Management team is responsible for the overall health and success of the clients. The OM will be assigned specific clients to work with and will be responsible for their success.

Job Duties and Responsibilities:

• Is responsible for handling entire Operations and interdepartmental coordinations
• Provide Manager Support and assist in Providing Client Information and Monitoring of Client Emails.
• Manage client relationships and provide timely updates to ensure client satisfaction.
• Managing Data of Registration and Admissions, Processing of Registration Sheets, Course Drops, Adds, and Change Management
• Client Financial Management.
• Assist in the development and implementation of Plans in consultation, Onboarding and Pre-Launch Meetings, Pacing and Progress Monitoring.

Requirements:

• Minimum of a Bachelor's degree in Education, Business, or a related field.
• Minimum of 3 to 5 years of experience within the online education industry preferred.
• Two to five years in a related role in which service delivery and project management skills are a central component of the work.
• Interpersonal skills necessary to work cooperatively and effectively with individuals and groups. An effective listener who works and communicates priorities with a positive, solution-oriented mindset.
• Excellent written, verbal, and digital communication skills across all departments and organizational levels.
• Excellent time management skill with a proven ability to meet deadlines.
• Ability to function well, individually and as part of a team in a high-paced and at times stressful environment.
• Proficiency with Microsoft Office Suite or related software and in CRM software and/or Smartsheet or other similar project management software.