Operations Manager

Job Title: Operations Manager Consulting Services. Location: Mathura, Uttar Pradesh. Experience Required: Minimum 5 Years. Job Overview:. We are seeking an experienced Operations Manager to oversee and enhance our consulting services operations in Mathura, Uttar Pradesh. The ideal candidate will have a minimum of 5 years of experience in managing operations within a service-based industry, with a focus on driving efficiency, ensuring client satisfaction, and managing a team of consultants. You will play a key role in streamlining processes, coordinating client engagements, and maintaining high service standards to support our companys growth objectives


Key Responsibilities:. Operations and Process Management:. Oversee the day-to-day operations of the consulting business, ensuring smooth delivery of services and optimal resource utilization
Develop and refine processes to improve service delivery, project management, and client interaction
Client Engagement and Relationship Management:. Coordinate and manage client projects, ensuring timely completion and high client satisfaction
Act as a key point of contact for major clients, ensuring clear communication and quick resolution of any issues
Team Leadership and Coordination:. Lead and manage the operations team, including consultants and administrative staff, to achieve business objectives
Provide training and mentorship to team members, focusing on skill development and service excellence
Quality Control and Compliance:. Ensure all consulting services meet the highest standards of quality and align with industry best practices
Maintain compliance with regulatory standards, company policies, and client agreements
Resource Allocation and Project Management:. Efficiently manage resources to align with project demands, ensuring consultants are allocated based on skill sets and project requirements
Oversee project timelines, budgets, and deliverables, ensuring smooth execution from start to finish
Reporting and Analytics:. Monitor and analyze key operational metrics, providing insights for process improvements and strategic decisions
Prepare reports on service performance, client feedback, and operational challenges for senior management
Requirements. Bachelors degree in Business Administration, Operations Management, or a related field (MBA preferred)
Minimum of 5 years of experience in operations management, ideally within a consulting or professional services firm
Strong project management skills with a proven track record in managing service delivery
Excellent leadership and communication skills, with the ability to handle client interactions effectively
Proficiency in operational software, CRM systems, and Microsoft Office Suite
Benefits. Competitive salary with performance-based incentives
Opportunities for professional growth and development
A collaborative work environment focused on continuous improvement and client success
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