FinOps Manager

The candidate will lead a team which ensures that our financial operations are prepared for our continued expansion. This candidate will oversee the invoice ingestion to successful payment execution which requires collaboration and engagement with all the upstream and downstream teams as required. With the ongoing issues and complexities to understand the root cause, engage with right teams to take the ownership to drive resolution of the defects.


The FinOps Manager - AP is responsible for smooth operations of WW Vendor Payables operations at Pune, which includes invoice processing, statement reconciliation and Other Vendor Payables activities. This position will be responsible for a process within Accounts Payable Operations including: hiring, training, and employee development; managing group workload and establishing priorities; ensuring existing policies and procedures are followed; managing annual performance targets and operating budget; creating and monitoring appropriate performance metrics. This position will also act as an escalation point in resolving issues with internal and external business partners.

The successful candidate will have a strong desire in innovating processes and exceed expectations in a dynamic, fast-paced environment, primarily driving innovation on behalf of customers / vendors.

Business Responsibilities

Leading and developing a team of AP Specialists and Operational managers across payables process
Drive development and expansion of systems and processes required to execute on-time payments to Vendors
Owns defining / adhering to policies related to AP and drive consistency with entities globally.
Solving complex customer/vendor issues and proactively heading off negative service trends. Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures.
Build and monitor performance metrics, with principal focus on ensuring on-time payments, cost out initiatives and estimating future headcount growth by country
Drive the expansion of self-service functionality in order to improve vendor experience and reduce manual processes
Maintain weekly and monthly communications and metrics reporting with Director and VP level business partners in finance teams.
Developing, modifying and maintaining the operational and design effectiveness of internal controls
Partnering with Internal Audit
Lead cross functional systems and process improvement initiatives
. Interact with cross functional teams across multiple geographies involving working in flexible shifts/night shifts and during weekends and holidays as per business requirement

Basic Qualification:

- Master's/Bachelor's degree with 10+ years of post-qualification experience in Shared Services, Accounts Payable
- 5+ years of project management experience along with people management experience working cross-functionally with technical and non-technical teams
- Strong customer focus (both internal and external)
- Demonstrated ability to work independently in ambiguous situations
- Results-oriented work ethic with a strong desire to exceed expectations
- Excellent interpersonal, written, and oral communication skills
- Ability to work in flexible shift timings

Preferred qualifications:

4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
4+ years of mentoring junior finance and/or business team members experience

Key job responsibilities
Key responsibilities include -
1. Monitoring team performance against the KPIs
2. Ensure timeliness and accuracy SLAs are met
3. Design/execute career progression plans for the team.

About the team
Accounts Payable process is spread across all the Geographies and market places and provide services across the globe. Currently, FinOps is responsible to support the 1) manual invoice processing, 2) resolve invoice holds and ensure timely payments to suppliers, 3) set up vendor accounts, 4) answer supplier queries - - Master's/Bachelor's degree with 10+ years of post-qualification experience in Shared Services, Accounts Payable
- - 5+ years of project management experience along with people management experience working cross-functionally with technical and non-technical teams
- - Strong customer focus (both internal and external)
- - Demonstrated ability to work independently in ambiguous situations
- - Results-oriented work ethic with a strong desire to exceed expectations
- - Excellent interpersonal, written, and oral communication skills
- - Ability to work in flexible shift timings
- - Candidate is expected to collaborate with multiple geographies including US and work in flexible shifts/ night hours and during holidays/weekends based on business requirement