9 WNS Operations Associate Jobs
·
0-3 years
₹ 1.9 - 4.2L/yr (AmbitionBox estimate)
Mumbai
1 vacancy
Associate - Operations
WNS
posted 4mon ago
He or She will also be responsible forAdhering to the Standard Operating Procedures specified for the process.Meet the specified productivity and quality targets every month.Having complete and updated product knowledge, and on being well acquainted with the product. Maintaining accuracy of information given to customers.Ability to understand core issue and reply back to the customer with a satisfactory opener and closure To work as per the compliance of the customer requirements.To be a team player and achieve individual and team goalsGood email writing skills in English, should be able to comprehend and respond to the customer accuratelyComputer Literate.Diploma or Degree in the travel field desirablePreferably worked in an agency dealing with customer service and complaints.Good spoken Verbal & written communication skills.Reading between the lines.Team players with a disposition to learn. Good grasping ability and Logical reasoning.Customer centricity. Adaptability and responsibility
Graduate
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
Read full job descriptionPrepare for WNS Operations Associate roles with real interview advice
WNS is good company for those who are looking stable job, desk job with less pressure & fair salary compared to market standards. If you live in Tier2,3 cities, then WNS salary is sufficient as compared to other companies. As well you have less pressure, 5 days working, etc. You will get time for you & your family.
There are no rotational shifts. And slow growth in BPM sector in terms of Salary. Employees are working on same salary for 3 years. Salary hike & incentives are not sufficient.