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Engaged Employer

Apertum Online

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3.0

based on 21 Reviews

1 Apertum Online Operations Associate Job

Associate - Operations Support

Apertum Online Pvt Ltd

3.0

based on 21 Reviews

1-4 years

Mumbai

1 vacancy

Associate - Operations Support

Apertum Online

posted 19hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Customer Service Back Office Gaming Content Management CCTV Monitoring

+ 4 more

Job Description

Candidate Profile

The Candidate should have proven experience in Payment operations.
The candidate should be an analytics-driven individual with excellent problem-solving skills
The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company
The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an online customer service structure
The candidate is expected to be detail-oriented for financial data check with hands-on experience of back-office systems

Key Responsibilities

Handling day to day backend operations including query resolution
Monitoring and managing Customer Service operations for one or more countries
Analyse the Customer Service processes and help identify areas of performance improvements
Handling level 2/ 3 escalations providing support to our Customer Service team by analysing data and customer history
Escalations to Technology team, Trading and Payment providers as required
To reconcile online payment transactions and monitor the success rate from downstream service providers
To check potential fraud activities to mitigate the risk in online transactions, and escalate issue promptly if needed
To execute daily & monthly payment review and provide reports if needed
Website content management including banners and comments filtering

Preferred: Games Operations / Online Gaming

Skills and Qualification Requirements

1+ Years of Experience in Payment operations
Relevant experience in an analyst function preferably in gaming or IT/ Ecom sector
1+ years of Ops support e

Employment Type: Full Time, Permanent

Read full job description

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What Operations Associate at Apertum Online are saying

2.3

Rating based on 6 Operations Associate reviews

Anonymous · Operations / Strategy in Mumbai, Maharashtra

Likes

It is a farely new organisation, and once you join, gives you a approximate wholesome picture of how an organisation actually functions.

Dislikes

Barely any scope for growth. No proper hierarchy. HR functionalities are pretty weak, making life very difficult for individuals. Small organisation, hence less scope for growth in the organisation.

Read 6 reviews