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BCD Travel

Compare

4.4

based on 558 Reviews

1 BCD Travel Operation Supervisor Job

Supervisor Operations

Advito

4.4

based on 558 Reviews

9-11 years

Bangalore / Bengaluru

1 vacancy

Supervisor Operations

BCD Travel

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Excel Training PowerPoint Process Operations Customer Service Delivery

Job Description

IN, Bangalore, Office (SSC), India, APAC

Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!

Team Leader

Full time, Bangalore

Do you love meetings and events, everything that connects peopleAre you excited to shape a new event experience for our clients and strive for excellenceAre you ready to take our excellent Events Solutions team to the next levelThen we`re happy to meet you.

As a Team Leader, you will

Create and maintain a positive and professional learning environment
Develop process curriculum by attending conference calls and meetings to identify customer requirements
Partner with Team Leaders and operations manager for course deliverables, establish expectations and risks, and to determine specific training needs for the staff
Create high quality deliverables within projected deadlines
Monitor effectiveness of the training program and make recommendations for improvement when necessary
Maintain good working relationship with all BCD Travel personnel
To coach and provide support to the staff for the assigned process
Ability to work in flexible shifts
Assume and perform other duties and responsibilities not specified / outlined herein, as requested

About you

Possess basic competency in any of the SSC Bangalore process operations
Preferably has experience in travel domain
Expert hands-on knowledge on all aspects of the travel reservations process and technology products, including airline GDS
Strong problem solving and process reengineering skills
Ability to train/assist staff on weekends and during overnight hours when necessary
Ability to understand the big picture and offer suggestions and feedback to improve the overall operation
Proven excellence in customer service delivery
Working knowledge of all MS applications including Word, Project, Excel, PowerPoint
Good oral and written communication skills. Ability to foster effective teamwork and demonstrates adaptability and flexibility
Ability to motivate, coach, and develop staff.
Demonstrates personal and organizational integrity
Manage multiple tasks from BCD Travel regions as and when necessary
Good follow-through on goals, plans, and projects

Interested

Ready to join the journeyApply now!

We re dedicated to building a diverse, inclusive and authentic workplace. If you re excited about a role, but your experience doesn t align perfectly, we still encourage you to apply

Apply now

Employment Type: Full Time, Permanent

Read full job description

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