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185 OpenText Technologies Jobs
Sr. Technical Support Specialist
5-10 years
Bangalore / Bengaluru
1 vacancy
Sr. Technical Support Specialist
OpenText Technologies
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. You ll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.
What the role offers
- 5+ years experience in a technical support environment.
- Flexible to provide on-call / outside business support hours as, and when, needed.
- A Science /Technology Engineering or bachelor s degree preferred.
- Strong analytical and critical thinking skills.
- Strong verbal and written communication skills.
- Proven experience working in a fluid environment that is ever growing and changing.
- Ability to multi-task and prioritize work effectively.
- Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.
What you need to succeed
- Hands-on experience troubleshooting Windows/Linux Operating Systems.
- Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.
- Database knowledge - PostgreSQL, Oracle, MS SQL, Vertica
- Network and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAML
- Virtualization Skills VMware, Hyper-V
- Experience on Cloud technologies AWS, Azure or Google Cloud
- Good Scripting knowledge - Perl, Python, Shell
- Must be familiar with HA and DR setup.
- Experience in Docker/Kubernetes
- Experience in Web Service/Java script
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Specialist roles with real interview advice
What people at OpenText Technologies are saying
Rating based on 8 Technical Support Specialist
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
Good and maintained work-life balance. Learning opportunities and good corporate balance.
- Salary - Good
+4 more
Dislikes
Laying off without any prior information. WFH not considered for emergency situations
- Job security - Poor
+1 more
Technical Support Specialist salary at OpenText Technologies
reported by
47
employees
with 3-8
years exp.
₹7.7
L/yr - ₹15.6
L/yr
79%
more
than the average Technical Support Specialist Salary in India
View more details
What OpenText Technologies employees are saying about work life
based on 1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
OpenText Technologies Benefits
Submitted by Company
Health Benefits Employee Assistance Program (EAP) Wellness and Fitness Reimbursement Education Reimbursement Retirement and Stock Purchase Plans Paid Volunteer Time
Submitted by Employees
View more benefits 
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OpenText Technologies Bangalore / Bengaluru Office Location
Bengaluru/Bangalore Office
3rd and 4th Floors, Infinity
#436, Off Koramangala
Indiranagar
Intermediate Ring Road
Challanghatta, Domlur
Bangalore 560071
India
Phone: +91 80 61441000
Bengaluru/Bangalore
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