Employee Relations Manager

The Employee Relations Manager is an individual contributor role that will provide coaching, consulting, expertise and mentorship to Leaders, HR staff, and employees on Employee Relations matters such as performance management, offboarding, policy management, grievance/investigations management, leave management, HR Legal matters, compliance, and accommodation, in support of the Employee Relations centralized team model. They will have a high level of expertise in Employment Legislation and practices with a particular focus and expertise in India and Philippines legislation.

WHAT THE ROLE OFFERS

• Consult with Leaders on performance cases, assisting them with delivering feedback in an objective manner that is intended to motivate employees to improve, while also providing solid documentation for performance cases.

• Partner closely with the Global ER team to implement global processes and adapt to meet local requirements.
• Mainly in a lead capacity, investigate issues by assembling investigation team, gathering all relevant facts, interviewing critical witnesses, reviewing similar cases, and using knowledge, judgment and experience, to recommend course of action to leadership; assisting with the implementation of corrective actions and/or disciplinary procedures
• Handle complex and emotionally charged issues with composure, addressing situations objectively and without bias.
• Mediate issues between employees to minimize workplace conflict.
• Partner with Legal and in collaboration with relevant HR parties and the business, will analyze facts, provide input and recommend course of action to achieve resolution of HR Legal matters that may arise.
• Interpret and apply applicable labour and employment laws in the India, Philippines and other countries in the Asia Pacific region as we continue to grow
• Assist Leaders with diagnosing and resolving issues through proper questioning techniques, active listening skills and risk assessment.
• Deeply understand and apply Company policy/procedure/best practices and applicable law while consulting with Leaders, to reduce risk to the Company.
• Collaborate with internal legal counsel on issues as appropriate and external legal when approved and necessary.
• Monthly & quarterly reporting on Employee Relations matters, interpreting data and making recommendations for positive change in the work environment.
• Establish and maintain credibility throughout the organization and ensure strict adherence to confidentiality and sensitivity in handling all aspects of private data and confidential matters across the HR team and organizationally.

WHAT YOU NEED TO SUCCEED

• Bachelors degree or equivalent HR experience.
• 8+ years HR experience with a particular focus, emphasis and strength in Employee Relations.
• Excellent written and interpersonal communication skills with the ability to utilize exceptional active listening skills to determine issues and formulate and ask appropriate follow up questions.
• Demonstrated ability to handle difficult or volatile situations/individuals effectively and to mediate in situations where required.
• Ability to conduct investigations in a neutral and timely manner.
• Demonstrated ability to use sound judgment and maintain confidentiality.
• Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, organize time, collaborate with and lead resources to deliver consistent results and bring initiatives to successful completion.
• Excellent ability to analyze difficult and complex situations with a proven track record of recommending optimal solutions.
• Ability and desire to effectively mentor, develop and coach
• Highly self-motivated and able to work autonomously while instinctively keeping all relevant parties properly informed.
• Knowledge and understanding of India & Philippines Employment Law
• Strong Business Acumen with experience working as part of a large global organization.
• High degree of business ethics and transparency.