Cloud Applications Consultant

Reporting to TSS Manager, the Cloud Applications Consultant is responsible for providing technical and consultative assistance on engagements involving implementing the OPENTEXT Documentum product suite for our world-wide customers. The consultant understands customer requirements, conducts detailed technical design, determines level of effort implementation approach, performs installation, development integration, administration and prepares technical documentation. Capable of performing assigned tasks with minimal supervision.

WHAT THE ROLE OFFERS:

• Excellent grasp of the principles of Enterprise Content Management systems
• Desired experience in Documentum Suite: Content Server, D2, D2LS, Webtop DFS, DFC, BOF, WDK, DQL, Captiva, Info archive , Documentum Administrator, Tomcat, Xplore, CTS
• Good to have working experience in the management of Documentum applications in Cloud Technologies like AWS or GCP or Azure with containerized deployments.
• Proficient in Documentum administration and maintenance activities
• Participate in the day-to-day administration of the systems, including Incident Problem Management, Change Release Management.
• Proficient in programming using Core Java and DFC.
• Proficient in programming using Servlets, XML, XSLT, HTML, SQL
• Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts
• Working knowledge of Unix and Windows operating systems
• Strong analytical skills combined with ability to work in a fast-paced environment with geographically distributed teams
• Experience: 3 - 5 years

WHAT YOU NEED TO SUCCEED:

• Represent OPENTEXT in a professional manner to customers, partners and other OPENTEXT personnel always.
• Support and report to engagement delivery manager while assigned to active customer engagements. Regularly communicate status to the engagement project manager and proactively identify issues and preventive/remedial measures
• Establishes relationships with client technical counterparts. Participates in client meetings related to solution scoping and planning. Assist in the creation of proposals that address current and evolving client requirements
• Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach
• Perform installation, development, configuration, integration, administration, and testing activities. Collaborate with senior staff and the engagement delivery manager as required during difficult customer situations. Work in conjunction with colleagues and the Product Support organization to ensure effective resolution of technical issues encountered during implementations
• Perform code reviews and periodic quality checks to ensure delivery quality is maintained
• Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep delivery managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements
• Provide knowledge transfer to team members, train staff personnel, provide on the job guidance and mentoring and conduct training sessions to customer personnel when authorized by management
• Adhere to processes and methodologies to perform the required function. Report deviations from defined processes to the engagement project manager and recommend associated improvements
• Acquire OPENTEXT Proven Certification in Documentum Content Management, administration, programming, development.