The Restaurant Product Team is dedicated to empowering restaurants to provide great dining experiences
We do this by building industry-leading hospitality solutions that help restaurants, around the globe, run and grow their business
As part of the Product Management team, you ll help restaurants achieve this goal by providing the solutions they need to manage their restaurants and customer data
We are seeking a Senior Product Manager to scale our Restaurant Platform software integrations marketplace, and APIs that serve our Enterprise customers, large restaurant chains and hotels who use a complex set of solutions to meet their own customer s evolving technological expectations
An ideal candidate for this role has experience managing relationships with business development teams and business partners to identify alignments which help both partners and OpenTable better serve restaurants and diners
About You
You re high-energy and enthusiastic about working with teams and delivering great products
You re experienced in launching successful business-facing products in partnership with other organizations and iterating on them to meet targets
You are motivated and focused on results, working across multiple teams to align on goals and drive impact
You bring experience in product discovery, and a data and customer-centric approach that will push our product direction forward
You successfully manage trade-offs between technical debt and new features as well as balancing needs of organizations outside of OpenTable with our own goals
Youre eager to learn from failures - not just from successes
You re fun and motivated to work on a fast-paced team and share a passion for building great products that customers love
Responsibilities:
Product Strategy and Vision: Develop a comprehensive product strategy and roadmap for OpenTable s integration marketplace and APIs, aligning with the companys overall vision and goals
Market Research: Continuously monitor and analyze market trends, competition, and user feedback to identify valuable opportunities for product enhancements and innovation
Requirements Gathering and Prioritization: Collaborate with teams including our partners, customers, sales teams, and engineers, to gather requirements, understand customer needs, and prioritize feature requests
Product Development and Execution: Lead cross-functional teams to define product features, write detailed product requirements, and oversee the successful execution of integration marketplace and API projects
API Management: Define strategies and standards for API design, documentation, security, and access control
Ensure compliance and maintain high-quality standards
Partnership and Integration: Collaborate with our partnership team leaders to identify strategic partnerships and integration opportunities with third-party vendors, APIs, and platforms to deepen the capabilities and expand the reach of our integration marketplace
Go-to-Market Strategy: Collaborate with marketing and sales teams to develop effective go-to-market strategies, including product positioning, pricing, and launch plans to drive adoption and revenue growth
Performance Tracking and Improvements: Define key metrics, establish performance tracking mechanisms, and conduct data analysis to measure the success of the integration marketplace and APIs
Iterate on the product based on user feedback and data insights
Qualifications:
6+ years in a product management role and work experience
Exceptional collaboration skills; ability to gain the respect of your product, design, engineering, and product marketing counterparts
Experience negotiating with executive, cross company stakeholder, and external business partners
Delivered clear and concise communications across all levels, internally and externally
Data-centricity; a deep curiosity of metrics, the ability to identify the right metrics and track and report back on impact
Creativity; you will have lots of fresh ideas and be hungry to test them and see the results
Collaborative mindset to ideate and determine solutions that meet the needs of both OpenTable and its existing or potential partners
Experience shipping and managing full stack products and solutions
Experience with agile processes and lean methodology
Understanding of user experience design principles
Ideal candidates have:
A track record of successfully launching products that solve customer problems across multiple partners or brands
Developed and launched API content that allows customers to enhance their utilization of features and data by building their own solutions
Managed an integration marketplace for customers to connect their software to multiple external data sources
Worked on a successful hyperlocal or global marketplace
Worked closely with sales teams, partnering with customers and translating feedback
Recorded product videos or demoed their work to large audiences
Any restaurant or hospitality experience is a plus