Manager, HR Operations

Hybrid roles require role responsibilities to be performed in the office at least 3 days a week, Monday, Wednesday & Thursday.

• Minimum of 6 years of related experience with a Bachelors degree; or 4 years and a Masters degree
• 4+ years of experience leading People/HR Operations Teams
• 2+ years of experience managing an HR Compliance function, including SOX requirements
• Strong knowledge and experience with Workday Core HCM is required
• Strong knowledge and application of federal and state employment law
• Strong organizational and planning skills with exceptional attention to detail
• Independently manage project plans, strategies, and execution of people experience programs
• Proficient at handling multiple priorities simultaneously in a fast-paced deadline-driven environment
• Top notch facilitation skills, with the ability to influence, persuade and motivate
• Critical thinking and decision-making skills
• Shared Service management a plus
• The ability to partner and interface with the leadership team on multiple focal points
• Demonstrate the ability to build cohesive, engaged, and happy teams
• Advanced Excel and HRIS skills preferred
• Experience of US visa and immigration processes and requirements preferred

As a Manager HR Operations, you will play a key role in Opendoors growth and long-term success by overseeing the first-level support to Opendoor employees and leaders across a variety of HR-related inquiries and support. In this critical role, you are responsible for overseeing and maintaining efficient HR processes, improving service delivery, and enhancing the overall employee experience. You will manage the team of HR Operation Specialists ensuring the delivery of high-quality HR support services to all employees. This role requires strong partnership and communication with cross functional teams enterprise wide, including IT and Finance. In this role you will help support our International Mobility and Immigration programs. The Manager HR Operations role requires an experienced HR leader with exceptional HR operations, analytical, customer service and communication skills.

• Provide strategic HR leadership to HR Operations. Effectively manage, develop and engage the global team
• Ensure an exceptional employee experience by simplifying key processes
• Lead and implement HR initiatives and projects which are aligned within HR and Centers of Expertise (COE)
• Coordinate and lead key projects for improvement across HR
• Identify best practices that can be applied to improve work tasks and processes
• Deliver service improvement activity across HR through employing process improvement methodologies and the application of innovative thinking
• Promote and lead change
• Supports the administration and maintenance of HR systems while driving process and data integrity across the HR landscape
• Participate in and/or lead projects aimed at expanding centralization, leverage technology to improve the employee experience, and discover actionable insights and recommend solutions
• Responsible for driving process consistency, data integrity and compliance to HR policies, procedures, data privacy, audit controls and regulatory requirements in all HR Service Center activities
• Serves as the escalation point for HR Operations guiding the root cause analysis, resolution and communication protocol
• Manage the case management system (Ops ticketing system) and team to establish service level agreements
• Partner with the HRIS team supporting HR technology upgrades
• Develop and maintain team standard operating procedures
• Oversees relevant employee data management to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered
• Track HR metrics to identify areas for improvement. Develop and implement counter-measures to correct identified misses to goals