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3.6

based on 43 Reviews

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2 Only-B2B Jobs

Training Specialist

2-5 years

₹ 3 - 5L/yr

Pune

1 vacancy

Training Specialist

Only-B2B

posted 6hr ago

Job Description

The Quality and Training Executive is responsible for ensuring the quality of Calling Team deliverables while developing training programs to enhance team performance and skills. This role involves monitoring quality metrics, conducting audits, and creating training initiatives to improve processes, knowledge, and performance across the Calling teams.
Responsibilities:


1. Quality Assurance: Oversee and maintain the quality of Calling campaigns, and calling Team, deliverables to ensure they meet industry standards and client expectations.


2. Training Development: Design and deliver tailored training programs focused on advertising trends, marketing tools, and campaign execution best practices.


3. Campaign Monitoring: Evaluate and analyse the effectiveness of marketing campaigns to identify areas for improvement in quality, performance, and customer satisfaction.


4. Continuous Improvement: Promote a culture of continuous improvement through feedback, performance reviews, and the implementation of new tools or strategies to enhance team output.


Reporting and Documentation: Prepare and present reports on the effectiveness of training initiatives and quality assurance metrics to senior management.


Qualifications:
Bachelors degree in marketing, Business, or related field.
Proven experience in quality management, training, or marketing within an advertising agency or marketing firm.
Familiarity with tools, campaign strategies, and industry standards.
Strong communication and presentation skills.
Experience in designing and implementing employee training programs.




Employment Type: Full Time, Permanent

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What people at Only-B2B are saying

What Only-B2B employees are saying about work life

based on 43 employees
51%
81%
68%
61%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Only-B2B Benefits

Job Training
Cafeteria
Soft Skill Training
Child care
Work From Home
Team Outings +6 more
View more benefits

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