Technical Support Engineer - Java

About the company:

OPL Innovate, is a revolutionary digital credit infrastructure company that develops and integrates cutting-edge technology to automate and digitize lending for both borrowers and lenders. The company addresses the challenges of credit distribution to MSMEs and retail borrowers. With a view to expanding its digital footprint and utilizing its infrastructure, the company is diversifying into several industry segments.

Company website: www.oplinnovate.com

Qualification: B. Tech, MCA, BE-IT, ME-IT

Experience: 3+ years

Location: Ahmedabad (Onsite)

Broad Responsibilities: A Tech Support Executive is a professional who provides technical assistance to customers experiencing issues with software, Platforms, or other technical products. Their primary responsibility is troubleshooting and resolving technical issues that customers may face.

Skill

• My SQL Database
• Core Java
• Linux, Database
• Add On: Basic Knowledge About Spring MVC Or Spring Boot.

Key responsibilities of a Tech Support Executive include:

1. Providing technical support via phone, email, or chat.

2. Troubleshooting technical issues related to software, and platform.

3. Documenting customer issues and solutions in a ticketing system.

4. Collaborating with other technical support teams to resolve complex issues.

5. Conducting research and identifying solutions to new technical problems.

6. Maintaining and updating technical knowledge base and documentation.

7. Escalating issues to higher-level support teams when necessary.

8. Providing excellent customer service to ensure customer satisfaction.