Technical Support Engineer

Key Responsibilities:

• Diagnose and resolve technical issues in a timely and efficient manner.
• Troubleshoot and resolve issues related to APIs and UI for SMS, WhatsApp, RSC.
• Ensure a seamless onboarding experience to set new customers up for success.
• Collaborate with cross-functional teams to resolve customer issues and ensure smooth

operations.

• Document issues and troubleshooting steps clearly and effectively.
• Maintain a high standard of written and verbal communication while interacting with

customers.

• Interface directly with customers to gather detailed information on technical issues

and provide regular updates.Role & responsibilities

Preferred candidate Requirements:

• Knowledge of SMS, WhatsApp and API and related troubleshooting.
• Technical troubleshooting skills, with the ability to resolve client problems.
• Excellent communication skills, both written and verbal, to interact effectively with

customers.

• Ability to work in a fast-paced, customer-facing environment in a 24/7 rotational shift

environment, if required.date profile

Preferred Qualifications:

• Customer service experience, especially in a technical support role in CPaaS

• Expertise in the SMS and WhatsApp

• Should be holding a degree