Team Leader

Job Summary:

We are looking for an experienced Telesales Team Leader to manage our telesales team for a QSR brand. You will oversee order management, handle customer complaints, drive upselling, and maintain sales records. Your leadership will ensure high performance and customer satisfaction.

Key Responsibilities:

• Lead and motivate a telesales team.
• Manage and oversee customer orders and complaints.
• Implement upselling strategies to boost revenue.
• Maintain and analyze sales records for future demand.
• Train and develop team members.
• Prepare performance reports for management.

Requirements:

• Minimum 3 years of experience in telesales team management.
• Strong leadership, communication, and problem-solving skills.