Policy admin

Company: Mercer

Description:

Assesses and submits client and/or reinsurer presentation materials and communications to resolve questions and secure reinsurer agreements and payments of claims and account balances.

Serves alongside Market Fiduciary and/or Excess of Loss Collections (US) to facilitate with collection of funds.

Checks in that assigned tasks are actioned accurately and in a timely manner in order to ensure Client measurement Service Level Agreements (SLAs) are adhered to.

Analyses and utilizes Key Performance Indicators (KPIs) and other system tools to manage all brokerage receivables, funding, retention, e-trading (UK), post booking receipt (UK), ad hoc reporting requests, payment of funds and all management and transactional process steps to provide services in an efficient, effective and regulatory compliant manner.

Analyses inputs for the evolution of the operational model at all levels of the organization in order to promote new process improvement ideas that leverage technology solutions.

Initiates and handles relationships with Brokers, Clients and Markets to understand issues in order resolve problems and queries and review working practices.

Administers team meetings and activities in order to share opinions, ideas, knowledge and solutions and seeks opportunities to increase own understanding and improve the services provided.

8.Participate in team meetings and activities to share opinions, ideas, knowledge and solutions; maintain strong working relationships and participate in initiatives and/or contribute where required to deliver outcomes.Seek opportunities to increase own understanding and improve the services provided.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.