Senior Manager - Knowledge Management

Company: Mercer

Mercer India is seeking candidates for the following position based in the Gurgaon

Senior Manager - Knowledge Management (Grade E)

No. of Roles - 1

Last date to apply - 5th November 2024

What can you expect

As a Knowledge Specialist (KS) on Mercer s Knowledge Management Team aligned to the Health practice, you drive the knowledge management (KM) activation plan for the Health business within Mercer to deliver a modern, seamless knowledge-sharing work experience. You curate Mercer s cutting-edge intellectual capital for Health, and support the advisory solutions, products and programs for the business, including efforts in areas such as thought leadership / sales campaigns, digital transformation, search optimization, content curation and management, social collaboration / communities, taxonomy, and analytics.

You promote and encourage a culture where knowledge and content sharing usage are integral to how work is done, working closely with Health content development teams. You foster a culture of learning for the future of work, and the willingness to collaborate. You are the face of the KM team to Health colleagues and content owners, championing strategic knowledge sharing best practices. While your focus is on content and fostering dynamic community engagement, you will collaborate with other KM team members to optimize KM best practices, including search, site builds and page designs, content management, social collaboration/communities, taxonomy, and analytics. You will also have the opportunity to work with emerging technologies such as AI and RPA.

What is in it for you

• Medical insurance, Personal Accident insurance, Group Term life insurance
• Holidays (As per the location)
• Hybrid working environment.
• Shared transport (Provided the address falls within the service zone)
• Career development opportunities and access to our internal learning resources and skill development programs
• Work in an international and energetic environment with a fast pace, exciting, and friendly culture
• Work with interesting emerging technologies such as AI and RPA

We will count on you to:

• Analyzing prepared data/metrics reports and providing insights to drive content curation for Health knowledge domains, following current and emerging best practices, utilizing existing tools (e.g., PowerBI reports) and future tools (e.g., artificial intelligence and/or machine learning).
• Contributing to usability studies by conducting interviews with key players and understanding their needs to drive future changes.
• Establishing and strengthening relationships with Health leaders, teams and stakeholders (for example, subject matter experts, thought leaders, segment leaders, research directors, etc.) needed to advance knowledge sharing, content access and business priorities.
• Embedding KM best practices into normal business activities and processes to improve efficiency and standardization.
• Driving communication and education so the right knowledge tools to share and digest content and information are quickly and easily access by Health content owners to (e.g., Mercer Link request form, Viva Engage community activity streams, LenAI/Mercer Mind Generative AI).
• Coordinating with other core operational functions including Marketing, Communications and Learning to ensure content publishing, campaign launches, and digital activation plans are executed and knowledge is flowing.
• Contributing to activities which improve the effectiveness of knowledge sharing, engagement and collaboration inside and outside the organization.
• Serving as a project manager to ensure KM projects and tasks are completed on time and with high quality results.
• Delegating, partnering with and coordinating with Knowledge Coordinators to execute SharePoint task management in support of intranet operations.

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What you need to have:

• Previous customer service experience.
• Excellent oral and written communication skills (English).
• Digitally-savvy, forward-thinking, curious about the future of work for knowledge management, content curation, digital transformation including AI and GenAI.
• Strong collaborative decision-making, comprehensive problem-solving and positive influencing skills with colleagues at all levels.
• Able to identify and communicate the need for change around knowledge management and firm-wide collaboration.
• Ability to work in a fast-moving, ever-changing environment while managing multiple projects.
• Ability to work independently and on a virtual, global team.
• Proficient in Microsoft Office Suite.
• Specific Health and/or industry experience required, e.g., Health benefits, voluntary benefits, global benefits management, or US health solutions.
• Minimum 12 months experience as an Senior Manager / Manager
• Should have at least On Track or equivalent rating in last appraisal.
• Should not be under any Performance Counselling Plan or had any official Disciplinary action within the last 3 months.
• Should not have applied for any other IJP within Mercer in the last 3 months.

Disclaimer

• Please note that the relocation assistance shall not be provided for the said position
• Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone
• Mention your employee id and official email address in the resume

What makes you stand out:

• Experience in working with content management/collaboration systems such as SharePoint and Office 365 a plus.
• Knowledge management experience preferred but not required.
• Previous international work experience.
• Additional skills: project management, business analysis, collaboration tools, M365, customer service, quality assurance, service-minded, team-oriented

Working hours:

• 15:30 to 23:30 India local time (Or any other shift as per business requirement)

Marsh McLennan (NYSE: MMC) is the world s leading professional services firm in the areas of risk, strategy and people. The Company s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com , or follow us on LinkedIn and X .

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.