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Designation - BHR (Officer/ Sr. Executive - Talent Excellence)

Location - Malad

Shift - 24x7 Rotational Shift (5 Days working- 2 rotational weekoffs)

Role & responsibilities -

• Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines.
• Ensure timely closure of e-tickets for employee grievances and concerns.
• Responsible for the roll-out and closure of Internal Job Posting (IJPs) within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection.
• Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above.
• Ensure Employee listening activities are planned, organized & conducted every quarter.

Interested candidates can contact for further information on -

Simran Rana- 9137514621

Email ID- simran.rana1@teleperformancedibs.com