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Business Continuity Officer
TaskUs
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
Coordinates with the Senior Management Team, in real-time, during actual incidents or potential unplanned business interruptions. BCO serves as a point of contact for any identified resilience issues and risks within the business.
Collaborates with the Incident Management Committee for all TU sites and ensures proper coverage across the organization with global Business Continuity Plan owners.
Liaise with incident owners (IT, Safety, or Facilities) on any incident reported through IMC that may potentially disrupt business operations and provide the team with direction/guidance, as appropriate, in the execution of Business Continuity Strategies.
Subject-Matter-Expert in administering Risk Assessment, Business Impact Analysis, and identifying BC strategies required in the development of Business Continuity Plans supported in the organization.
Works closely with Operations and Client Services across the organization to ensure an effective understanding of BCDR Plans of the organization and their campaigns.
Leads and conducts annual maintenance of the BCP documents developed, facilitating BC awareness, Simulation, Tabletop, and Call Tree Exercises as part of the BCMS lifecycle.
Accountable for identification, understanding, management, mitigation, remediation, or acceptance of (planned or unplanned) risks and issues assigned to the organization globally.
Kept abreast of current events, and global news on a daily basis, specifically to Geos with TU sites, events that may lead to business interruption or the safety of the employees and the organization.
Monitor and provide periodic updates to IMC for any potential or ongoing incidents/crises.
Assists and helps the Business Continuity Executive in the day-to-day operations of BCMS of TaskUs.
Engages in AdHoc tasks as required by the business, and represents the BCM team during internal or external audits, site build-outs, and project management as needed.
Collaborates with the Incident Management Committee for all TU sites and ensures proper coverage across the organization with global Business Continuity Plan owners.
Liaise with incident owners (IT, Safety, or Facilities) on any incident reported through IMC that may potentially disrupt business operations and provide the team with direction/guidance, as appropriate, in the execution of Business Continuity Strategies.
Subject-Matter-Expert in administering Risk Assessment, Business Impact Analysis, and identifying BC strategies required in the development of Business Continuity Plans supported in the organization.
Works closely with Operations and Client Services across the organization to ensure an effective understanding of BCDR Plans of the organization and their campaigns.
Leads and conducts annual maintenance of the BCP documents developed, facilitating BC awareness, Simulation, Tabletop, and Call Tree Exercises as part of the BCMS lifecycle.
Accountable for identification, understanding, management, mitigation, remediation, or acceptance of (planned or unplanned) risks and issues assigned to the organization globally.
Kept abreast of current events, and global news on a daily basis, specifically to Geos with TU sites, events that may lead to business interruption or the safety of the employees and the organization.
Monitor and provide periodic updates to IMC for any potential or ongoing incidents/crises.
Assists and helps the Business Continuity Executive in the day-to-day operations of BCMS of TaskUs.
Engages in AdHoc tasks as required by the business, and represents the BCM team during internal or external audits, site build-outs, and project management as needed.
Qualifications:
Must be a Bachelor s degree holder
Professional certification and training are an advantage (DRII, BCI, etc.)
Knowledge of the Business Continuity Life Cycle and Methodologies
Knowledge of IT disaster recovery and Facilities redundancies, an advantage
Experience in stakeholder management, an advantage
Background in OSH
Strong knowledge and experience in BPO are an advantage
Ability to work under extreme pressure during incident response and recovery
Ability to coordinate and communicate effectively during a crisis, emergency, disaster, or security incident
Strong oral and written communication and interpersonal skills
Able to effectively plan and organize work. Availability when needed 24x7 basis and ability to participate in an on-call and shifting schedule.
Work effectively with ambiguity and change (i.e work on a shifting schedule, long hours, weekends, holidays, and on-call)
Ability to communicate clearly and appropriately based on the audience with excellent facilitation and customer service skills.
Willingness to travel for ocular inspections and other matters relating to business continuity.
Professional certification and training are an advantage (DRII, BCI, etc.)
Knowledge of the Business Continuity Life Cycle and Methodologies
Knowledge of IT disaster recovery and Facilities redundancies, an advantage
Experience in stakeholder management, an advantage
Background in OSH
Strong knowledge and experience in BPO are an advantage
Ability to work under extreme pressure during incident response and recovery
Ability to coordinate and communicate effectively during a crisis, emergency, disaster, or security incident
Strong oral and written communication and interpersonal skills
Able to effectively plan and organize work. Availability when needed 24x7 basis and ability to participate in an on-call and shifting schedule.
Work effectively with ambiguity and change (i.e work on a shifting schedule, long hours, weekends, holidays, and on-call)
Ability to communicate clearly and appropriately based on the audience with excellent facilitation and customer service skills.
Willingness to travel for ocular inspections and other matters relating to business continuity.
Employment Type: Full Time, Permanent
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(based on 127 TaskUs interviews)
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Company Website
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20%
9%
19% candidates got the interview through other sources.
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What Officer at TaskUs are saying
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review
Anonymous · General Insurance
Likes
Good environment good career
Dislikes
Nothing specifically
Read 1 reviewOfficer salary at TaskUs
reported by
1
employee
with 13
years exp.
₹5.4
L/yr - ₹6.9
L/yr
30%
more
than the average Officer Salary in India
View more details
What TaskUs employees are saying about work life
based on 1.4k employees
Flexible timing
Rotational Shift
No travel
Night Shift
TaskUs Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
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