TechOps Engineer Site Lead

Role & responsibilities

• Monitor and troubleshoot the organization's systems, networks, and applications to ensure optimal performance and availability.
• Proactively identify and resolve technical issues, incidents, and outages to minimize downtime and ensure a seamless user experience.
• Perform system administration tasks, including server configuration, maintenance, and upgrades.
• Conduct security audits and implement appropriate measures to protect the organization's infrastructure and data.
• Develop the documentation, including system configurations, processes, and procedures.
• Evaluate and recommend new technologies, tools, and processes to improve system performance, scalability, and reliability.
• Collaborate with external vendors and service providers to troubleshoot and resolve technical issues.

Who we're looking for:

• Proven experience as a Technical Operations similar role.
• 3 - 5 years of people management/ team handling experience
• Strong knowledge of systems administration, networking, and infrastructure management.
• Proficiency in Linux environments and scripting.
• Experience with cloud platforms (e.g., AWS, GCP)
• Jira Administration
• Understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, etc.).
• Google workspace and exposure in managing SaaS based applications.
• CCTV and Biometrics
• Knowledge of Mac OS and Windows operating systems
• Knowledge of Squid proxy and PXE.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.
• Good to have global exposure

Preferred candidate profile

• Wiling to work in rotational shifts in office