IT Support Service Desk- Senior Analyst

Since our launch in 2015, we ve lent over 10bn to ambitious entrepreneurs up and down the UK. That s led to the creation of over 40,000 new jobs and over 29,000 new homes.

This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently. We don t want another cog in the machine, we re looking for self-starters and bold thinkers who want to pave their own career.

In a nutshell this exciting and high-performing role, as an IT Support Service Desk Team Leader, you will be responsible for overseeing the daily operations of the IT support team based in India, ensuring that the service level agreements are met, and that customer satisfaction is high. You will also be involved in creating and updating knowledge base articles, setting the weekly schedule for the team, and leading daily service stand up calls to monitor the progress and resolve any issues.

Are you ready to step up to the challenge?