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49 o9 Solutions Jobs
Customer Success Manger
o9 Solutions
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are looking for energetic folks, who can proactively build relationships with the clients, identify and mitigate risk and expand product adoption The right candidate will be adept at managing multiple priorities, without sacrifice to proactive customer delight in a fast-paced, dynamic environment
What you'll do for us
- Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services
- Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts
- Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows
- Achieve agreed performance levels in line with customer requirements and the functional SLAs Be the single point of contact for any platform level upgrade/patch/hotfix
- Handle assignment and monitoring of task to support consultants Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution
- Has a proven track record of building and managing successful support teams in a global environment Be a motivator of team and initiator of the team s career enhancement
- Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits Works with the RD team to drive enhancements in product
What you'll have :
- Experience: 10+ Years of Experience
- Education: BE/Btech/MCA/MBA
- Skills: Experience in planning applications like Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA SOP, i2 Supply Chain Planner, Oracle SCM
- Characteristics: High degree of interpersonal effectiveness and building relationships with customers, across levels and functions Presentable personality in terms of being the face of o9 for Support Organization High drive and energy with the ability to handle multiple actions and facets effectively and quickly Strong project management skills
- We really value team spirit: Transparency and frequent communication is key At o9, this is not limited by hierarchy, distance, or function
Employment Type: Full Time, Permanent
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What people at o9 Solutions are saying
Manager salary at o9 Solutions
reported by
7
employees
with 5-17
years exp.
₹32
L/yr - ₹39
L/yr
112%
more
than the average Manager Salary in India
View more details
What o9 Solutions employees are saying about work life
based on 220 employees
Flexible timing
Monday to Friday
No travel
Day Shift
o9 Solutions Benefits
Submitted by Company
Social Impact initiatives Vacation time and holidays Parental leave 10x your future at :o9 Work life integration
Submitted by Employees
View more benefits 
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