BPO Customer Care Collections Associate

Req ID: 288690

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Customer Care Collections Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Positions Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Job responsibility:

• Handling inbound calls from providers/callers.
• Develops tactical and operational plans to achieve key milestones in the project.
• May coach and mentor less experienced team members.
• Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
• Ensure that all assigned inbound calls are resolved.
• Follows the basic rules as provided on the SOP.
• Helps resolve outstanding issues from previous transactions.
• Need to adhere to the schedule shared by workflow management team

Minimum Education and Certifications:

Graduate (15 Years of Complete education).

Skills:

• Any Graduates (complete 15 years of education with original marksheets and degree).
• Excellent Communication (both verbal & written) as the associates will be talking to US Customers.
• Multitasking - Able to create note (type) along with answering the call.
• Overall relevant experience required - 1 to 2 years.
• Mandatory experience of Customer Service in International Voice Process.
• Comfortable in customer handling.

• Comfortable in handling inbound voice calls.
• Comfortable working in night shift (US Shift) from office (Location - Noida).

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.