Director - Delivery

for developing strategies to improve engagement such as the informal and formal CSAT Survey process.


Recommend enhancements to performance tool(s)
Manage CSAT Responses & Escalations
Prepare Case Studies
Run the customer reference ability program

Qualifications:
10+ years experience delivering consulting services, including team leadership and active involvement in selling professional services
5+ years of enterprise-level project or program management experience
5+ years in a role utilizing technical and/or functional aptitude, and ability to engage with architects or SMEs in pre-sales activities.


5+ years in a role utilizing strong written and verbal communication skills, executive level presence and experience in working in a client advisory role .


Should have managed large engagements end to end including scoping, estimation, planning, resourcing, P&L account, team management, client coordination, reporting and attrition management with no hand holding
5+ years in a role influencing a group audience, facilitating, and leading discussions.