Manager/SCCM-Application Systems Integration Senior Specialist

Provides a full range of technical services for any of the following technologies within the infrastructure realm which include the Servers, Microsoft SCCM And Intune; provides services including the setup, system configuration, implementation and security within client Infrastructure; analyzes system traffic, provides capacity planning information and assists with system solutions, monitoring and responding to Server issues; Manages the daily operations activities as well as interfacing with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance; plans and implements small to medium projects; mentors junior level team members on existing and new technologies

Manages the Microsoft SCCM and Intune environments including servers, site systems and client devices

Creates and deploys software application packages to target devices

Builds and deploys operating system images to client devices using custom task sequences

Manages device drivers

Plans and implement patch management strategies including maintenance windows and monitoring compliance

Create reports and analyzes data for SCCM and Intune environment to identify potential issues

Stays up to date with latest SCCM and Intune features including best practices

May include AutoPilot, Bitlocker, LAPS

Mentors other team members

Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance

Provides expertise in complex technical support for the daily business functions of client

Participates in project planning and makes recommendations for improvement

Develops automate solutions to enhance client s IT environment from both efficiency improvements and performance enhancements

Provides input to IT Management and Network team members on system needs and requirements

Develops and enhances processes and ensures adherence to them

Keeps management apprised of IT system issues

Provides 24 hour support for systems in area of expertise as required

Provides feedback to Vendor s Product Management and Engineering teams

Keeps up to date on competitive solutions, products, and services

Maintains established departmental policies and procedures, objectives, quality assurance programs, safety and compliance standards

Enhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops

Prepares written documentation as required by the profession and the department; maintains, distributes, analyzes and projects information for required records, reports and statistics as directed