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NTT

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4.0

based on 676 Reviews

180 NTT Jobs

Systems Administration Specialist

NTT Global Delivery Services Limited

4.0

based on 676 Reviews

4-7 years

Bangalore / Bengaluru

1 vacancy

Systems Administration Specialist

NTT

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Automation Testing VMware Microsoft Power BI SCCM Active Directory Powershell

+ 3 more

Job Description

The role requires you to have the ability to troubleshoot complex technical, multi-site and multi-discipline incidents and problems.

You should be able to demonstrate detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in a hands-on technical support role.

Certification from major vendors (Microsoft, VMware etc.) at a minimum of associate/professional level is expected.

You should be able to demonstrate:

An excellent understanding and practical knowledge of multiple technical subject areas, supported by current multi-vendor certifications at an associate/professional level.
An in-depth experience of several of the following technologies: Server Virtualisation (Hyper-V preferred), Windows Server OS, Active Directory, Entra ID, DNS/DHCP.
A working knowledge of the following technologies - System Centre (SCOM/SCCM), Microsoft Identity Manager would be beneficial.
Detailed knowledge of deploying infrastructure within a Public Cloud (Azure) and the use of scripting and automation toolsets such as Powershell, Terraform, Jenkins etc.
Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
Experience working in a team-oriented, collaborative environment including virtual / remote working.
Experience of working within the ITIL framework.

What to expect:

This role is expected to provide BAU operational support across a wide range of customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLAs are maintained.

You will be responsible for:

Managing incidents and problems appropriately within agreed service levels.
Perform technical root cause analysis on reoccurring incidents or major incidents.
Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times.
Ensure technical documentation is completed and updated to professional standards.
Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
Contribute to delivering technical excellence across the wider Infrastructure team.
Delivery of project-related tasks such as the installation and configuration of new equipment.