Senior Manager - Data Center Operations

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Your day at NTT DATA

The Senior Manager, Critical Facilities Operations and Maintenance is a senior management role, responsible for the operational integrity, commissioning and regulatory compliance of the electrical power, mechanical, monitoring and control systems, and the processes that maximize customer uptime in the most cost-effective way for a highly available, concurrently maintainable, fault tolerant Enterprise Class Data Center. This role interacts with employees, vendors, partners, contractors, and clients. This senior management role is accountable for leading cross functional teams, fostering a collaborative and innovative team culture focused on achieving operational excellence.

What you'll be doing

Key Responsibilities:

• Provides applied electrical, mechanical, integrated control and water chemistry technical expertise for the entire data center.
• Coordinates the activities of contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear, and chiller maintenance).
• Ensures relevant teams works effectively to achieve required goals/objectives.
• Directly interfaces with Construction management team, contractors, and consultants for all phased data center construction commissioning, including integration and testing of new systems while maintaining critical systems online.
• Works with relevant teams to track and complete an aggressive preventive and predicative maintenance schedule for critical maintenance and system commissioning.
• Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction.
• Conducts training with the relevant operations/maintenance teams on equipment, relevant procedures/processes and manages and maintains all training documentation.
• Manages systems to avoid unplanned, customer-impacting outages.
• Directly manages data floor and back of house electrical loading and capacity, including client installations and database systems.
• Participates in rotational on-call schedule to respond to emergency situations at the data center.
• Provides site leadership, implements training, and acts as both a coach and mentor to site employees.
• May require late night work approximately once every other week to meet critical maintenance windows and scheduling.
• Performs other duties as assigned by leadership.

Knowledge and Attributes:

• Extended knowledge of current NFPA Electrical, Fire and Life Safety and building codes.
• Extended knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues.
• Extended knowledge in industrial safety best practices (that is, lockout/tag out, arc flash protection, OSHA and state regulations).
• Extended familiarity with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
• Excellent customer service skills coupled with excellent verbal and written communications skills.
• Must be detail oriented, organized, flexible and ability to handle multiple priorities simultaneously within a fast-paced environment.
• Extended proficiency with MS Office Suite (Word, Excel, PowerPoint, Project).
• Extended hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:
  • o 12kV switchgear
  • o 480/277 and 208/120 volt electrical generation and distribution systems
  • o Diesel powered AC generator plants up to 3MW
  • o Static UPS systems
  • o Static switches
  • o PLC and relay logic controls
  • o Power monitoring systems
  • o Data center power distribution and management systems
• Extended demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT.
• Extended background in mechanical, electrical systems design review, layout, installation, operations, including ability to read and interpret electrical and mechanical one lines.
• Extended ability to conduct power system capacity, safety and code compliance assessments.
• Extended ability to train the Critical Facilities Staff on systems and procedures.
• Ability to logically analyze and solve problems.
• Displays analytical thinking, problem solving, and commitment to quality.

​ Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Engineering or similar field required.

Required Experience:

• Extended experience in data center and/or critical facilities.
• Extended experience managing and motivating critical facilities operations and maintenance teams/function

#GlobalDataCentersCareers

Workplace type:

On-site Working

About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.