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NTT Data

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3.9

based on 3.6k Reviews

322 NTT Data Jobs

Helpdesk Associate - L1 Technical Guidance

Oakton GTSCI Pvt Ltdd

3.9

based on 3.6k Reviews

1-5 years

Coimbatore

1 vacancy

Helpdesk Associate - L1 Technical Guidance

NTT Data

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Handling Artificial Intelligence MS Office Helpdesk SCCM Active Directory

+ 1 more

Job Description

Req ID: 304668

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Coimbatore, Tamil N du (IN-TN), India (IN).

Roles and responsibilities

Positions General Duties and Tasks Required.

Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.
Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
Shift: Rotational shift. Qualification: Graduate with relevant experience/knowledge in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.

Employment Type: Full Time, Permanent

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What people at NTT Data are saying

3.1

Rating based on 20 Helpdesk Associate reviews

Anonymous · IT & Information Security in Noida

Likes

Job security is good and there are opportunities to go in different fields. Salary compensation is also good.

Salary - Good

+3 more

Dislikes

Although there are opportunities, your manager might not push you or let u go to that specific team. Currently home is as low as 10% for promotions and saving on appraisal.

Read 20 Helpdesk Associate reviews