Senior Director, Application Services (Asia Pacific)

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Your day at NTT DATA

The Senior Director, Application Services is a leadership role responsible for ensuring the delivery of Application Services to clients. This role is responsible for ensuring the efficient operation, optimization, and continuous improvement of Application Development and Maintenance, as well as building and running APAC's GenAI CoE in close alignment with global delivery centers. This role manages and deploys targeted Services programs to help accelerate sales, client engagement and service delivery and collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations. The Senior Director, Application Services drives a collaborative and innovative team culture focused on client experience and operational excellence.

What you'll be doing

Key Responsibilities:

• Manages the financial performance of Services (within the role's remit), including growth, delivery profitability and technology innovation.
• Works towards executing the Application and GenAI Services strategy by translating the strategic objectives into specific, actionable, and measurable goals that guide the day-to-day operations of the team.
• Collaborates with senior leadership on the delivery of the roadmap development of service/product offers to be taken to market.
• Establishes and continues to refresh the APAC Application Services and GenAI CoE capabilities to support country Business Development and Service Delivery for Application and GenAI services
• Collaborates with senior leadership to define service/product value propositions that are easily understood.
• Creates strong interlocks between sales force teams and services delivery.
• Defines the standards to be set for client satisfaction and oversees the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients.
• Defines a culture of continuous improvement within the team, implementing best practices and driving process enhancements.
• Continuously assesses and optimizes service delivery processes, tools, and methodologies to enhance service quality.
• Oversees the development and execution of new delivery methodologies and ensures alignment to best practice.
• May approve content of bids and proposals to clients.
• Has insights of any deals in the pipeline to ensure a smooth transition from sales to delivery.
• Ensures service delivery excellence, identifying new business opportunities where applicable.
• Manages and mentors the team within remit to ensure achievement of team and individual objectives.
• Presents at seminars, work sessions and advanced workshops on relevant information technology aspects.
• Stays up to date with industry trends, emerging technologies, and best practices.
• Collaborates with vendors and partners to ensure seamless integration of third-party services within the services environment.
• Manages key metrics and trends and provides insights to improve service delivery to senior leadership.

Knowledge and Attributes:

• Significantly vast business and commercial orientation in Application Services delivery and with a supporting interest in GenAI, Data and Application Development technology and methodology.
• Thought leader who possesses a significantly vast knowledge of Application Development, SW Lifecycle managment, GenAI and IT service management, and related technologies.
• Significantly vast ability to stay up to date with industry trends, emerging technologies, and best practices.
• Significantly vast understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
• Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships.
• Significantly vast leadership qualities, including the ability to inspire and mentor a team.
• Ability to work in a team environment and contribute to their success.
• Significantly vast ability to facilitate presentation of technical and complex matters to a diverse audience.
• Ability to analyze data and produce reports on issues and recommend resolutions.
• Ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge.
• Solid attention to detail coupled with the ability to multi-task, set priorities and meet deadlines.
• Significantly vast knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable.
• Ability to work collaboratively with cross-functional teams and stakeholders at senior / executive level.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Business Administration or related field.
• ITIL certification is desirable.
• Minimum level of either Azure or/and GCP certifications with special focus on the Data & (Gen)AI stack

Required Experience:

• Significantly vast experience delivering in service performance and client service delivery within large scale (preferably multinational) application services environment
• Significantly vast experience in application services operations gained within a large IT enterprise environment.
• Significantly vast people management experience preferably in leading and managing technical operations teams across application services domain.
• Significantly vast experience in managing people and operations within a matrixed structure.
• Significantly vast experience in managing global enterprise client outsourcing projects.
• Significantly vast vendor management experience.
• Significantly vast experience gained within an IT Services delivery environment including technical and service management exposure

Additional Career Level Description:

 

Knowledge and application:

• Seen as an influential leader.
• Works consistently with abstract ideas or situations across functional areas of the business.
• Provides operational direction across various areas.

 

Problem solving:

• Through assessment of intangible variables, identifies and evaluates fundamental issues, providing strategy and direction for multiple functional areas.
• Influences policies, but not strategic direction of organization, anticipates factors that could influence strategies and company position in the market.

 

Interaction:

• Interacts with internal and external executive level management, requiring negotiation of extremely critical matters.
• Oversees team(s) to develop new methods and solve companywide matters.

 

Impact:

• Erroneous decisions will affect the company's success, five years or longer.

 

Accountability:

• Implements organizational policies / practices.
• Accountable for function financial results which impact organization performance.

Workplace type:

Hybrid Working

About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

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