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Senior Business Analyst
NTT Data
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
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- Engage with business users, understand problem statement and agree scope of engagement
- Interview product owners to understand as-is business processes and then develop customer-driven to-be processes
- Support the Business by documenting process models and identify opportunities for improvement
- Ability to map customer experience using tools like personas, customer journeys etc.
- Gather and analyse statistical data from the business areas for supporting business case for change
- Research and analyse best in class industry processes to support digitization & simplification of customer journeys
- Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty
- Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys
- Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in
- Employ process modelling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements
- Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories and acceptance criteria
Employment Type: Full Time, Permanent
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Rating based on 6 Senior Business Analyst
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Anonymous · Business Intelligence & Analytics
in Bangalore / Bengaluru
Learning new technologies
There is nothing in dislike
Read 6 reviewsSenior Business Analyst salary at NTT Data
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NTT Data Benefits
Wellbeing and flexibility Leave Career development Recognition Health and risk benefits Reward 
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