Business Operations Analyst

Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity

• Resource who has strong process/business knowledge and experience with Order-to-Cash processes
• Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
• Someone with analytical bent of mind who can work on providing continuous improvement ideas
• Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

Technical Skills

• Proficient with MS office suite (MS Excel, MS outlook etc)
• Ability to use systems effectively for Projects/Time/Resource management and other functions
• Experience with SAP and Saleforce.com will be an added advantage

Functional Skills

• Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
• Resource who has strong process/Business knowledge and experience with Order-to-Cash process
• Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
• Preferred Operations or Back-office Support Services background
• Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.

Management Skills

• Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
• Flexible to business requirements
• Coordinate with internal resources and stakeholders for the flawless execution of work
• Effectively communicating your insights and plans to cross-functional team members and management
• Monitoring deliverables and ensuring timely completion of change requests/requirements
• Maintaining SLAs and resolving issues within SLA