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38 NTT DATA, Inc. Jobs

Service Management Professional

2-6 years

Noida, Bangalore / Bengaluru

Service Management Professional

NTT DATA, Inc.

posted 18hr ago

Job Description

Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management

Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness

Leads the account and work towards building Client relations

Focus on Gaps and Process improvements

Suggest and share ITIL Best practices and help implement the same

Adapts communication techniques for audiences at multiple internal and external levels

- Monitor alerts and manage the Critical Incidents from SM perspective and not technical

Manages vendor relationship

- Allocates work and mentor others

Requirements:

2+ years of relevant experience or equivalent combination of education and work experience.

- Strong understanding of ITIL processes and principals

- Leadership skills

- Experience with handling multiple accounts

- Knowledge of ITIL Tools

- Strong verbal and written communication skills

- Strong ability to create and document processes

- Competencies in conflict resolution, customer service, facilitation, executive presentation

Employment Type: Full Time, Permanent

Read full job description

NTT DATA, Inc. Interview Questions & Tips

Prepare for NTT DATA, Inc. roles with real interview advice

Top NTT DATA, Inc. Service Management Professional Interview Questions

Q1. On an average, how many invoices can you process in a day?
Q2. What is the KPI in your organisation?
Q3. What is the difference between SLA and TAT?
View all 46 questions

What people at NTT DATA, Inc. are saying

Service Management Professional salary at NTT DATA, Inc.

reported by 3 employees with 2-4 years exp.
₹6 L/yr - ₹7 L/yr
33% less than the average Service Management Professional Salary in India
View more details

What NTT DATA, Inc. employees are saying about work life

based on 2.8k employees
67%
82%
70%
63%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

NTT DATA, Inc. Benefits

Work From Home
Health Insurance
Cafeteria
Soft Skill Training
Job Training
Free Transport +6 more
View more benefits

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NTT DATA, Inc. Noida Office Location

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Noida, Uttar Pradesh Office
Plot No. 7, Embassy Oxygen Business Park, Tower F, Sector 144, Noida, Uttar Pradesh 201307 Noida, Uttar Pradesh
201307

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