Mega Walk in For Chat Process || 25th Jan'25 (Sat) || Bangalore

Job Description Summary:

The Chat Associate is responsible for accepting in-bound chat inquiries from customers and providing information regarding post forbearance options and general servicing questions.

Role & responsibilities:

Engage with customers via chat to address inquiries, concerns, and requests related to mortgage products, services, and account information.
• Provide accurate and detailed information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.
• Guide customers through our online platforms and self-service tools, assisting with account setup, payments, document submission, and other digital activities.
• Assist Customer Service Associate I - Chat in their day-to-day task.
• Collaborate with internal teams (loan officers, underwriters, account managers) to resolve complex customer issues; escalate cases as necessary.
• Ensure all chat interactions are handled professionally, efficiently, and in compliance with company policies and industry regulations.
• Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
• Participate in ongoing training sessions to enhance product knowledge, communication skills, and customer service techniques.

Preferred Candidates:

Only Graduates (NO PG, MBA, Diploma, BE or B.Tech)

Good In Communications skill with confident level to manage customers.

Only Freshers or max 2 years' experience in voice or chat process.

Ready to work in Rotational Shifts.

Perks and benefits

Cab Facilities + Quarterly Bonus + Shift Allowance + Other Benefits