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48 Novel Office Jobs

Sales Lead Specialist

0-1 years

₹ 1 - 2L/yr

Bangalore / Bengaluru

1 vacancy

Sales Lead Specialist

Novel Office

posted 12d ago

Job Description

Job Summary:
We are seeking a highly motivated and customer-focused Lead Management Associate to join our dynamic team. In this role, you will be responsible for handling customer inquiries, managing live chats and phone calls, qualifying leads, and assisting with lead management. You will collaborate with marketing and sales teams to ensure effective lead conversion and customer satisfaction.


Key Responsibilities:

  • Respond promptly and professionally to customer inquiries through live chat and phone calls.
  • Qualify leads by gathering relevant information, providing product details, and directing them to the appropriate department for further assistance.
  • Manage multiple customer interactions simultaneously while maintaining a high level of professionalism and efficiency.
  • Maintain accurate and up-to-date records of customer interactions, lead details, and follow-up actions in the CRM system.
  • Collaborate closely with the marketing and sales teams to ensure smooth lead handover and maximize lead conversion.
  • Assist in lead generation campaigns, follow-up with potential clients, and track the progress of leads through the sales pipeline.
  • Provide valuable insights and feedback from customer interactions to help optimize marketing strategies and improve customer experience.

Qualifications:

  • Minimum education requirement: PU/12th Pass, Graduate.
  • Proficient in English, Kannada, and Hindi, excellent communication skills, both written and verbal, with a customer-focused approach.
  • Ability to manage multiple chats and calls effectively, maintaining professionalism in high-pressure situations.
  • Friendly, approachable, and professional demeanor.
  • Strong organizational skills and attention to detail to manage customer interactions and lead information effectively.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Lead Specialist roles with real interview advice

Top Novel Office Lead Specialist Interview Questions

Q2. What is the difference between the DELETE and DROP commands in SQL?
Q3. What is the difference between UNION and UNION ALL in SQL?
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What people at Novel Office are saying

What Novel Office employees are saying about work life

based on 284 employees
62%
75%
55%
89%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Novel Office Benefits

Submitted by Company
Cafeteria
Work From Home
Team Outings
Health Insurance
Submitted by Employees
Team Outings
Cafeteria
Job Training
Work From Home
Soft Skill Training
Health Insurance +6 more
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Novel Office Bangalore / Bengaluru Office Locations

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Bengaluru/Bangalore Office
Headquarter
Novel Tech Park, Kudlugate, Bengaluru Bengaluru/Bangalore
560068
Bengaluru/Bangalore, Karnataka Office
Novel Office Marathahalli, Novel MSR Building, Subbaiah Reddy Colony, Marathahalli Village, Marathahalli, Bengaluru, Karnataka Bengaluru/Bangalore, Karnataka
560037

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