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Novartis

Compare

4.1

based on 1.6k Reviews

256 Novartis Jobs

Team Leader

Novartis Healthcare Pvt. Ltd.

4.1

based on 1.6k Reviews

8-9 years

Hyderabad / Secunderabad

1 vacancy

Team Leader

Novartis

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

Pharmacy Data Analytics Customer Service SQL Project Management Recruitment

+ 4 more

Job Description

Provide sales force analytics support to Novartis internal customers (Country / Regional marketing and sales teams) on various high complexity sales force analytical reports.
Facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics.
Support business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories.
Direct team management, via demonstration of strong leadership and role modelling skills, of a defined Regional/CPO/Global BF, Hyderabad Sales Force Effectiveness Team to enable delivery of Sales force effectiveness and field force operations analytical support to the CE&E, BE&E teams worldwide. Also responsible for developing and coaching Sales Force Effectiveness team at Hyderabad in line with Novartis people development requirements and Novartis Values and Behaviors

About the Role

Position Title: Team Lead (Call Planning)

Location - Hyd |India| #LI Hybrid

Your responsibilities include, but are not limited to:

Acts as a function level SME, works on multiple client engagements with small teams of 2-5 members to produce high quality results
Provide though leadership and innovation, lead initiatives of process excellence and possesses very strong analytical skills
Help develop new service offerings in close collaboration with functional and account management teams
Create and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service
- Territory alignment
- Call plan management
- Territory action plan report
- Activity (QTQ) performance reports
- Others SFE support
Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services
The responsibilities for this role include but not limited to deliver Call planning/ Refinements / Territory Alignments / Incentives independently with high quality, on time, error-free and in line with requirements.
Able to communicate effectively and handle client calls independently. Should be able to contribute to ideas in team huddles for process improvements. Continuously improve processes by eliminating redundancies and inefficient process.- Should have proven ability to guide and Onboard new members quickly.
Should be able to cross collaborate and identify bottle necks in newer processes or launches
Build and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service
Hands on to Customer segmentation & targeting, Field-force optimization, Territory alignment, Incentive compensation (Plan-Design-Admin), Territory sales performance reports, Activity (QTQ) performance reports, Others SFE support, Call plan management and Territory action plan report
Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services

What you ll bring to the role:

Should be customer service oriented and strong and proactive business results-focus, and proven track record to provide insights that increase efficiency
Support team leaders in recruitment and on-boarding of new associates within the organization. Leads capability building by actively prioritizing various knowledge sharing sessions that enables growth and improves quality of CSP Hyd deliverables across the function.
Stay in sync with all internal functional operating procedures like time tracking, critical metric tracking and strong analytical thinking with problem solving approach.
Build and maintain standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function. Develop and maintain knowledge repositories that captures qualitative and quantitative reports of brands, disease areas, macroeconomic trends of Novartis operating markets, etc.
Reporting, and other internal systems and processes. Comply to all Novartis operating procedures as per legal / IT / HR requirements

Desirable requirements:

University/Advanced degree is required, Master s degree in fields such as business administration, finance, computer science or technical field is preferred
Experience (8+ years) in |Hands-On | Snowflake (SQL), ETL, Data Model Design IC, Pharma Analytics in a market research firm or pharmaceutical company or Pharma KPO and should have an understanding of Pharmaceutical business including its regulatory environment.
Hands on to Dataiku, JCPM, JAMS, Python, SQL, Excel, Powerpoint, Zaidyn (good to have). Experience on JTD is required in case of Alignment hiring. Should be keen on learning new tools and techniques and adapt to technological transformations

Employment Type: Full Time, Permanent

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What people at Novartis are saying

4.1

Rating based on 19 Team Lead reviews

Anonymous · Data Science & Analytics in Hyderabad / Secunderabad

Likes

Work life balance is good for most of the teams. Good perks like pat leave is 6month, relaxed leave policy.

Salary - Good

+3 more

Dislikes

No scope to learn something new or ground breaking. Pay is below industry standards. Every 2-3 years they keep changing the process or team structures.

Read 19 Team Lead reviews