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Specialist - Product Complaints - QOP
5-8 years
₹ 6.35 - 16.7L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad
1 vacancy
Specialist - Product Complaints - QOP
Novartis
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About the Role:
Handle market complaints received from across the globe. Able to review the investigation reports received from the Novartis sites and Contract Manufacturing Organizations. Collaborate with external Supply organization, Novartis sites, Country pharma organizations for continuous improvement.
Key Responsibilities:
Performing day to day activities of processing market complaints assigned as per the relevant SOPs, business matrix and SLA timelines.
Assist in data collection and reporting of KPIs
Assist in continuous improvement initiatives.
Manage ad-hoc projects assigned in area of work.
Proactively report all deviations through timely escalations
Implement continuous process improvement projects to enhance quality & productivity.
Ensure that the service dashboard, order management framework & time sheet are always kept updated.
Ensure Training on relevant procedures before taking up any GxP activities.
Report deliverable status and continuously acquire process knowledge.
5-8 years of relevant experience in Quality Operations.
Able to review the market complaints investigation reports.
Basic understanding of product manufacturing, Pharma products and lifecycle events.
Basic understanding of Track wise.
Basic understanding of performance KPIs.
Basic understanding of MS Excel.
Awareness of GXP
Communication Skill - Fluent in verbal and written English; knowledge of other languages is an added advantage.
Desirable Requirements:
Graduate / Post Graduate in Pharmacy.
Employment Type: Full Time, Permanent
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Anonymous · Operations / Strategy
in Hyderabad / Secunderabad
Everything at Novartis is good. Work life balance is excellent. No pressure.
Technical skills will drain after some days
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