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234 Novartis Jobs
Whatfix Lead
Novartis
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
About the role:
The Whatfix Lead will have overall responsibility of Whatfix Approach in LDC participating and collaboration on Whatfix functionality (current and new) within NVS standards. Liaison & Support between Business Process Management and Whatfix team, included new Apps Configuration, Analysis & Development. Supporting all activities related to new/existing team members, access management and content creation. Responsible to drive and conduct workshops and demonstrations in the tool to provide walkthroughs of the system to new members. Responsible and accountable for uniform user experience across the applications and countries deployed. Owner and responsible to maintain LDC Dashboards.
The Whatfix Lead will have overall responsibility of Whatfix Approach in LDC participating and collaboration on Whatfix functionality (current and new) within NVS standards. Liaison & Support between Business Process Management and Whatfix team, included new Apps Configuration, Analysis & Development. Supporting all activities related to new/existing team members, access management and content creation. Responsible to drive and conduct workshops and demonstrations in the tool to provide walkthroughs of the system to new members. Responsible and accountable for uniform user experience across the applications and countries deployed. Owner and responsible to maintain LDC Dashboards.
Major Accountabilities
Whatfix functionality (Across all functions in LDC (FI&PRO, COM, OPS)
A. Use case identification and Requirements finalization
B. Design & Development
C. User Acceptance Testing
D. Content Operations Enhancements and Changes post go-live
E. Responsible and accountable for uniform user experience across the applications and countries deployed
F. Participate in the Investigation of current and new Whatfix functionality
G. Participate in the Testing of current and new Whatfix functionality
H. Participate in the Implementation of current and new Whatfix functionality
WF Admin - across LDC Dashboards
A. User access Management in Whatfix
B. Maintain "Themes" in Whatfix to align with the Novartis Brand Identity
C. Ensure content is structured as agreed within the Whatfix Dashboard
Access Management (S/4HANA)
A. User access Management in S4/HANA
B. Training environment support for KT sessions
A. User access Management in S4/HANA
B. Training environment support for KT sessions
Minimum Requirements:
- Minimum Bachelors with 5+ years experience with WhatFix
- Project management, experience of managing multiple complex projects at the same time
- Advanced S/4HANA knowledge
- Experience with Learning tools to produce training content
- Strategic thinking, planning and execution; business savvy
- Consulting, facilitation and business partnering skills
Desired Skills
- Ability to work with a cross-functional, cross-cultural team within a matrix organization
- Strong customer service orientation
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Lead roles with real interview advice
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What people at Novartis are saying
Rating based on 1 Lead
review
Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
Likes
Work life balance
- Salary - Excellent
+6 more
Dislikes
Too slow decision making
Lead salary at Novartis
reported by
4
employees
with 13-18
years exp.
₹0.1
L/yr - ₹40
L/yr
72%
more
than the average Lead Salary in India
View more details
What Novartis employees are saying about work life
based on 1.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Novartis Benefits
View more benefits
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Novartis Hyderabad / Secunderabad Office Location
Hyderabad Office
Novartis, Salarpuria-Sattva Knowledge City, Madhapur, Madhapur, Inorbit Mall Rd, Silpa Gram Craft Village, HITEC City
Hyderabad
Telangana 500081
Telangana 500081
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