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Sr Lead - Infrastructure Change Manager
Northern Trust Operating Services
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
REQUIRED EXPERIENCE
Bachelors degree in Computer Science, Information Technology, or related field
7+ years of experience in IT operations, with at least 5 years focusing on change management
Strong understanding of one or more of these Middle ware messaging, hosting, reporting, and ETL technologies such as: IBM WebSphere MQ, Solace, Kafka, Infosphere DataStage, Control Data Capture, WebLogic, Tomcat, Apache, Microsoft Dot Net
Microsoft Azure DevOps (Scrum master experience desired but not required)
In-depth knowledge of ITSM frameworks (e.g., ITIL)
Experience with ITSM tools (e.g., ServiceNow, BMC Remedy)
Excellent project management and organizational skills
Strong analytical and problem-solving abilities
Outstanding communication and interpersonal skills
JOB RESPONSIBILITIES
Change Strategy and Policy:
o Develop and maintain a comprehensive change management strategy aligned with ITSM frameworks and financial industry best practices
o Participate in the creation and update of change management policies and procedures for all platform teams
o Attend and represent all distributed Platform teams changes at the Change Advisory Board (CAB)
o Attend and represent all distributed Platform teams changes at the Major Events Advisory Board (MEAB)
o Attend and represent all distributed Platform teams changes at the Weekly Infrastructure Change Review
Change Request Management:
o Oversee the entire change lifecycle, from submission to closure
o Review and classify change requests based on risk, impact, and urgency
o Ensure proper documentation of all changes in the ITSM tool
Risk Assessment and Mitigation:
o Conduct thorough risk assessments for proposed changes across all platforms
o Assist in the development of risk mitigation strategies and rollback plans
o Ensure compliance with financial industry regulations (e.g., SOX, GDPR, PCI DSS)
Change Scheduling and Coordination:
o Manage the change schedule to minimize disruption to financial operations
o Coordinate change windows with business units, considering peak transaction periods, moratoriums and major events
o Manage dependencies between changes across different platforms
Stakeholder Management and Communication:
o Develop and execute communication plans for all platform changes
o Liaise with various stakeholders, including platform teams, application owners, and senior management
o Conduct pre-implementation and post-implementation briefings
Change Implementation Oversight:
o Monitor change progress and ensure adherence to approved plans
o Make go/no-go decisions for critical changes
o Coordinate with platform teams during change execution
Post-Implementation Review and Reporting:
o Conduct post-implementation reviews (PIRs) for significant changes
o Analyze change success rates and identify areas for improvement
o Provide plans for any failed change to ensure that there are no repeat occurrences
o Compile and distribute change reports to management
Continuous Improvement:
o Regularly review and update change management processes
o Review change trends for templating opportunities and implement templating
o Implement automation to streamline change processes where possible
o Stay updated on best practices for change management in Middle ware technologies
o Participate in creation and follow through on any change health plans as applies
Incident and Problem Management Interface:
o Coordinate with Incident and Problem Management teams to handle changes resulting from major incidents or recurring issues
Compliance and Audit Support:
o Maintain comprehensive records of all changes for audit purposes
o Prepare reports and documentation for internal and external audits
o Ensure change processes meet regulatory requirements specific to financial institutions
Training and Knowledge Transfer:
o Develop and deliver training programs on change management processes
o Facilitate knowledge sharing sessions between different platform teams
Vendor and Third-Party Management:
o Coordinate with vendors for changes related to UNIX, Linux, Windows, and VMware systems
o Ensure third-party changes adhere to the institutions change management processes
QUALIFICATIONS
As a partner at Northern Trust, you must actively manage and mitigate risk and act with integrity. In accordance with our core values of service, integrity, and expertise, you are expected to:
Adhere to all applicable risk management programs, policies, and procedures.
Complete all mandatory training by the deadline.
Understand how your behavior could expose Northern Trust, its clients, and financial markets to different types of risk.
Ensure that Northern Trust or its clients are not exposed to inappropriate or excessive risk.
Escalate any risk concerns, including those resulting from mistakes / errors to a manager or business unit risk officer.
Exercise diligence regarding cyber-security
Cooperate with internal control functions (including first-line Control, Risk, Compliance, Audit, self-assigned, etc.) and applicable regulatory bodies.
Avoid conflicts of interest or behaviors that might produce unfair outcomes for Northern Trust or its clients or damage the integrity of financial markets.
KEY COMPETENCIES
Strategic thinking and planning
Risk assessment and management
Stakeholder management
Conflict resolution
Decision-making under pressure
Attention to detail
Adaptability and flexibility
Continuous improvement mindset
WORK SCHEDULE
Full-time position, typically Tuesday to Saturday - 3 days a week in the office
May require occasional evening and weekend work for critical changes
On-call rotation may be required for emergency changes
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for . We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Northern Trust Operating Services Benefits
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The Sustainability Network Health and Wellness Flexibility Technology and Data Mentorship
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