Collection Head

Role & responsibilities

• Lead and manage a team of collection executives to collect outstanding dues.
• Ensure adoption of standardized MIS procedures
• Set and monitor individual and team collection targets to ensure that they are achieved on a regular basis.
• Provide regular feedback and coaching to team members to improve their performance and productivity.
• Achieve Collection targets of the area assigned. Track and control the delinquency by age wise and DPD wise.
• Develop and implement innovative collection strategies and processes, in collaboration with the credit and risk management teams, to ensure timely collection of dues and minimize delinquency rates.
• Develop and maintain relationships with clients to ensure that collection efforts are coordinated and effective.
• Keep detailed and accurate records of all collection efforts and communicating with management on the status of outstanding dues.
• Handle, troubleshoot, and resolve recurring or occasional bottlenecks.
• Effectively communicate and support the collection goals, while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.
• Ensure that all collection efforts are consistent with company policies and guidelines, and that customer feedback is being collected and used to improve collection performance and customer satisfaction.
• Ensure background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE.
• Support Collection officers in legal and Police issues, whenever required.

Preferred candidate profile

• Master's Degree is added advantage.
• Bachelor's degree in any field is acceptable.
• Proven track record of 10 years of experience in Collections roles at Chit Fund or Financial Services.
• Strong negotiation skills with a history of exceeding targets.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and collaborate effectively.
• Proficiency in Hindi, English, and Telugu languages.
• Excellent analytical, tactical and problem-solving skills
• Preference will be given to BAJAJ Financial Service collections profile