Inviting applications For Non Voice roles || Warangal Location

Genpact (NYSE: G) is aglobal professional services and solutions firm delivering outcomes thatshape the future. Our 125,000+ people across 30+ countries are driven by ourinnate curiosity, entrepreneurial agility, and desire to create lastingvalue for clients. Powered by our purpose – the relentless pursuit of aworld that works better for people – we serve and transformleading enterprises, including the Fortune Global 500, with our deepbusiness and industry knowledge, digital operations services, and expertisein data, technology, and AI.  

Inviting Applications forCustomer service Roles (Voice/Non voice) || Work location: HyderabadLocation

Job Location: Warangal (Only workfrom office)

Languages known – OnlyEnglish

Shifts: Flexible with any shift

Experience range: Only Freshers are eligible

Responsibilities:

Customer Service -Non voice roles  

• Provide resolution to maintain standards of quality.
•  Review content and provide resolution based on prescribed guidelines.
• Recognize trends and patterns and raise issues timely.
• Provide insights to help improve the support to the users.
• Maintain a thorough understanding of process and policies.
• Provide excellent customer service to our customers.

Qualifications we seek in you

Minimum qualifications

• Any Graduate (Except law)

Preferred qualifications

• Effective probing skills and analyzing / understanding skills.
• Problem solving skills with customer centric approach.
• Must be able to work on a flexible schedule (including weekend shift work)

Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicablelaws. Genpact is committed to creating a dynamic work environment thatvalues diversity and inclusion, respect and integrity, customer focus, and innovation.Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does notcharge fees to process job applications and applicants are not required to payto participate in our hiring process in any other way. Examples of such scamsinclude purchasing a 'starter kit,' paying to apply, or purchasing equipment ortraining.