IP FM Specialist

Skills & Knowledge:

• Knowledge of IP domain with experience in providing technical support.

• Confident and professional in dealing directly with customers.

• Outgoing team player with the ability to liaise with other team members and take the lead on decision-making.

• Positive and Proactive attitude.

• Ability to work under pressure.

• Supportive and committed team player.

• Experience in using Ticket Management tools.

• Good analytical skills.

• Have excellent written and verbal communication skills.

• Be organized and be able to work under pressure.

• Willing to work in 24/7 rotational shift

• Knowledge of IP/MPLS technologies

Preferred Requirements

• Detailed working knowledge of a range of networking and security technologies, including:

• Nokia SR Routers and Switches (7750, 7250, 7705, 7210)

• Cisco / Juniper routers

• Able to demonstrate understanding of key networking concepts, including:

• TCP/IP

• Layer 2 and layer 3 switching and routing

• Routing protocols such as BGP and OSPF

• Security solutions such as firewalls, VPN, and SSL Certificates

• Load balancing fundamentals

• In-depth troubleshooting and strong analytical skills.

• Use of packet capturing technologies such as Wireshark.

• A degree in IT or equivalent proved experience in technical support roles for high-availability data Centre infrastructures.

• ITIL accreditation

Tools / Equipment Used:

• Netcool

• ITSM

• Nokia SR Routers

• NFM-P