Technical Specialist

 Family Description 

Applied R&D (AR) consists of target-oriented research either with the goal of solving a particular problem / answering a specific question or for multi-discipline design, development, and implementation of hardware, software, and systems including maintenance support. Supplies techno-economic consulting to clients. AR work is characterised by its detailed and complex nature in order to systematically combine existing knowledge and practices to further developing and incrementally improving products, operational processes, and customer-specific feature development.

 Subfamily Description 

Software (SWA) comprises the definition, specification, and allocation of requirements from different sources utilising knowledge of systems engineering processes (specification & architecture). Contains processing of use case and feature requirements into conceptual models, operational scenarios, technical requirements, and functional description. Covers specification, design, implementation, and unit testing of Software (e.g. device drivers, microcode, hardware-related software & firmware) according to the requirements and architecture defined in the systems engineering process. Covers establishment and maintenance of Software Configuration Management (SCM) practices into software development projects, continuously building and integrating infrastructure tools and systems.



 Impact 

Impact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact.

 Scope & Contribution 

Individual Contributor:Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory:May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work.

 Innovation 

Performs routine activites to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

 Communication 

Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset

 Knowledge & Experience 

Established skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge.Typically 3-5 years directly related experience and a graduate equivalent degree.

Experience in VoIP related product testing ( FTTx, Access gateway, softswitch or IMS).

Strong technical background of VoIP related protocols, such as SIP, H.248, T38, RTP, etc Familiar with voice test instrument, such abacus, fax/modem

Core knowledge in IMS, VoLTE, VoIP, SIP Testing domain , voice quality/QoS, DSP ,Voice codecs, RTP/RTCP, RFC2833 and Management protocols:OMCI, TR098/TR104.

Good Understanding RJ11, Z-interface specs.

Hands of Experience in Testing / Traffic Simulation Tools (Spirent/Voice Testing tool)

Exposure to Test Automation, hands on experience in automation development in Python & Shell and automation frame work , like Robot, Selenium.,

Strong Knowledge in Testing Concepts & Methodologies, Test Strategy & Test Plan.

Analytical skills and problem-solving aptitude

Understanding of IPV4/IPV6 addressing and TCP/IP and basic understanding of L2/L3 routing.

Working on GPON technologies is added advantage.

Education:Bachelor or above, telecommunication, electronic engineering, computer science, or related major preferred

Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues.

Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements.

Transfers concepts for professional direction of own organisational unit into actionable measures.

Provides working leadership and training to less experienced personnel.

May lead small projects with limited risks and resource requirements.

Analyses, designs, develops and tests products / services / improvements / bug resolutions for integrated hardware / software systems as per customers' requirements.

Resolves customer trouble tickets. Diagnoses complex problems / issues (EG hardware, software, combination) and provides resolution or recommend corrective actions.

Plans technical requirements from customers needs.

Develops SW / HW build-controlled productions releases (EG main and update releases, service packages, maintenance updates, and customer design engineering).

Defines product hardware / software evolutions through the creation and release of hardware / software documentation, hardware / software change control management, supplier and customer notifications.

Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams (Tier 2 and Tier 3).

Applies and maintains quality standards. Participates in process and tools evolutions and improvements.

Applies the SW Care process (especially emergency case handling) contributing when needed to the fastest problem restoration.