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Query Receiver
NJ India Invest
posted 5hr ago
Job Description
Primary Role
- Efficient Handling of Calls.
- Serves customers by providing relevant information.
- Resolving internal service problems and escalating, if needed.
- Providing proactive customer outreach.
- Collecting and analyzing customer feedback.
- Responding to customer reviews.
- Developing and documenting knowledge into helpful content.
Secondary Role
- Assisting other officers for solving queries in case of excess queries.
- Adhering to organizational processes & policies.
- Providing feedback on enhancement of systems and overall organization on a time to time basis.
Employment Type: Full Time, Permanent
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NJ India Invest Benefits
Job Training 
Soft Skill Training 
Health Insurance 
Team Outings 
Education Assistance 
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