Head - Operations - Manufacturing Industry (10-15 yrs)

1. Strategic Planning & Execution:

- Develop and implement operational strategies aligned with company goals.

- Oversee annual planning and budgeting for operations.

- Monitor industry trends and competitor activities to keep the organization competitive.

2. Operational Efficiency:

- Streamline workflows to improve efficiency and reduce costs.

- Implement continuous improvement methodologies (e.g., Lean, Six Sigma).

- Set KPIs for operational performance and ensure consistent achievement.

3. Team Management & Development:

- Recruit, train, and lead the operations team.

- Develop clear performance metrics and conduct regular performance reviews.

- Foster a culture of accountability, teamwork, and continuous improvement.

4. Quality Control & Compliance:

- Ensure that operations adhere to quality standards, regulatory requirements, and safety protocols.

- Oversee quality assurance processes and conduct regular audits.

- Implement corrective actions in response to quality or compliance issues.

5. Supply Chain & Inventory Management:

- Optimize the supply chain to ensure timely availability of resources.

- Oversee inventory management, minimizing stockouts or overstocking.

- Build strong relationships with suppliers and negotiate favorable terms.

6. Cost Management & Budgeting:

- Develop and manage the operational budget, focusing on cost control.

- Identify areas for cost reduction without compromising quality or efficiency.

- Review financial reports and make adjustments to improve profitability.

7. Customer Experience Enhancement:

- Ensure operations are customer-centric and enhance service delivery.

- Address customer feedback and incorporate improvements in the operational processes.

- Track and analyze customer satisfaction metrics to guide operations improvements.

8. Technology & Process Automation:

- Evaluate and implement technological solutions to automate and improve operations.

- Work closely with IT to maintain operational systems and ensure data security.

- Lead digital transformation initiatives to increase operational efficiency.

9. Crisis Management & Risk Mitigation:

- Develop contingency plans to handle operational disruptions.

- Assess and mitigate risks associated with operational processes.

- Lead crisis management efforts during unforeseen events.

10. Stakeholder Communication & Reporting:

- Regularly report operational performance to executive leadership.

- Collaborate with other departments to align operations with overall business strategy.

- Maintain open communication channels with stakeholders to address their concerns and requirements.