Manager - Customer Experiences/CRM - Jewellery Industry (8-15 yrs)

- 8-plus years of customer service experience with at least 1 to 2 years in managing customer service escalations

- Ecommerce background necessary

- Strong working knowledge of technology especially CRM tools, Data Analytics and MS office.

- Passionate about customer delight

- Comfort with, and flair for Luxury-associated customer service

- Ability to influence without authority

- Drive role deliverables with limited supervision

- Manage multiple and competing work priorities, demands and changes.

- The role demands that the candidate will need to work in close coordination with regions. This would involve frequent travel to locations nationally and work with inter-departmental stakeholders as Retail, IT, Marketing, Merchandising, Logistics, etc.