Nimesa Technologies - Customer Success Manager - AWS Solution (2-4 yrs)

- The Customer Success Manager for AWS Solutions is a pivotal role within our organization aimed at enhancing customer satisfaction and driving value from our AWS offerings.

- In this role, the manager will be responsible for ensuring that clients successfully implement and utilize AWS services to meet their business objectives.

- This position entails working closely with customers to understand their unique needs, providing solutions, and fostering long-term relationships that lead to customer loyalty and retention.

- The Customer Success Manager will also play a crucial role in identifying upselling opportunities and advocating for product improvements based on customer feedback.

- This role requires a deep understanding of AWS products and services, coupled with excellent interpersonal skills to effectively engage with stakeholders.

- By successfully executing these responsibilities, the Customer Success Manager will significantly contribute to the overall success and growth of both the clients and the organization.

Key Responsibilities:

- Serve as the primary point of contact for allocated AWS clients.

- Develop comprehensive onboarding plans for new customers to facilitate smooth AWS service adoption.

- Conduct regular check-ins with clients to assess satisfaction and gather feedback.

- Ensure clients achieve their desired outcomes through effective utilization of AWS solutions.

- Identify opportunities for upselling additional AWS services and solutions.

- Provide training sessions and resources to enhance customers' understanding of AWS products.

- Collaborate with technical teams to address and resolve any product issues or concerns.

- Monitor key performance indicators and metrics to measure customer success.

- Proactively identify and mitigate risks to customer satisfaction and retention.

- Maintain comprehensive records of customer interactions and service queries.

-Develop and implement customer success strategies and best practices.