Operations Executive

Role & responsibilities

Job Responsibility:

1. To monitor every step of the automated workflow process for order execution, shipment, payouts, returns and refunds;
2. Manage off-line orders, estimation, and quotation
3. Calculate and Manage each Partner discounts, commissions and incentive schemes as per MOU/Agreement with the Partner
4. Interact with vendors as part of order execution
5. Interacting with internal departments for payments, billing, and admin help to conduct events,
6. Ensure adherence to SLAs
7. Keep Account of Revenues and Expenditure and maintain an Income-Expenditure statement at all times
8. Inbound and Outbound Communication by phone, email and Text Apps with customers for onboarding, enquiries from buyers and partners, and problem solving
9. Inbound and Outbound Communication by phone, email and Text Apps with Artists for onboarding, enquiries, payouts, and problem solving
10. On-demand reporting of sales and product data
11. Participation in marketing activity anywhere in the country
12. Support the Development team as well as the Sales Team

Profile:

1. Basic knowledge of accounting and financial statements.
2. 1 year experience in logistics/e-commerce desirable.
3. Communication in English, Hindi, Marathi
4. Computer Skills (Internet, MS Office)
5. High motivation and efficiency.