Client Partner

• Ensure regular execution of the BAU deliverables maintenance and delivery to clients
• Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with working with Customer Support & Data Operations
• Coordinate with BAU on post-production and pre-delivery checks for clients
• Attend, contribute to and coordinate with Data Ops regular operations & quality reviews and escalation-related face-to-face meetings with clients in alignment with Customer Support
• Accountable for delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication, discussing technical questions around process, and technical possibilities, recommending effective solutions, defining delivery targets and communicating progress, risk, status reporting, etc.
• Drive design of operational solutions with internal and external clients incl. identifying client s needs and translating them into technical specifications in consideration of technical capabilities and limitations
• Incl. Introduce/suggest the client pro-actively new improvements / new solutions in their databases that result in driving revenue and enabling simpler, more enduring and cost-efficient database production for NIQ

Accountable for E2E timely and accurate resolution of operational client requests and issues, incl. direct client communication for:

• Database Services (structural changes/change requests, new deliverables setup), incl. Feasibility studies
• Product Coding

• Minimum work experience in client-facing roles to be able to understand client requirements and execute relevant actions towards clients:
• Higher education or equivalent experience
• Combination of operational skills and client orientation, demonstrates willingness to understand operational end-to-end processes and able to translate business expectations into technical specifications
• Good relationship management skills to effectively liaise with commercial, clients and various operational teams
• Well-developed analytical skills and very good attention to detail
• Proactive attitude in recommending suitable solutions, demonstrates a Can-Do & results-oriented attitude
• Independent in executing tasks, driving progress and working out solutions
• Ability to work effectively in a team to achieve goals together
• Problem-solving skills
• Time management skills
• Strong communication, both verbal and written, easiness in presenting complex operational topics in a simple way
• Good Excel knowledge is a mus