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Nielsen Sports

Compare

4.0

based on 177 Reviews

172 Nielsen Sports Jobs

Customer Support Specialist (Only Mumbai)

Repucom

4.0

based on 177 Reviews

2-4 years

Mumbai

1 vacancy

Customer Support Specialist (Only Mumbai)

Nielsen Sports

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

Supervision Customer Service Salesforce Research Customer Support MS Office

+ 3 more

Job Description

We are presently looking for a Customer Care Specialist to provide day-to-day support to new and existing customers. These activities require working with internal cross-functional technical groups and external customers business and engineering teams to drive successful delivery of customer implementations and proactively ensure the on-going success of customer account.

Roles and Responsibilities:

In this role you will:

Serve as the primary contact and provide first-level support for clients.

Respond, evaluate, troubleshoot and prioritize incoming product-related issues and

effectively escalate to various technical support staff when needed

Logs and tracks calls using Zendesk or other tracking software and maintains historical records

and related problem documentation.

Maintains a strong working knowledge of supported products and continually strives to

enhance skills through ongoing training, reading, and participating in projects and

improvement initiatives.

Develop a strong understanding of the business and can relate problems to business impacts.

Understand when to place a sense of urgency and when to escalate critical problems to

management.

Work in conjunction with Sales and Product Development staff to create and deliver

new/and/or custom products and samples are required by clients.

Ability to coordinate with multiple internal departments to resolve customer-related issues or

requests.

Provide on-call support - beeper coverage rotation required 24/7 (7 days at stretch

approximately every 8 weeks)

Generate monthly reports of customer product usage as required

Support CPX team on projects and initiatives from time to time

Monitor and modify customer delivery profiles as required

Participation in customer calls as required

Must work in US market shift timings (India night shifts) also should be flexible enough to

work as per the business need.

Other duties as assigned by the line manager, such as assisting other CC teams, improvement

initiatives, self learning etc.

Qualification:

For this role we are looking for Individuals who have:

Associates or Bachelor s degree in a technical discipline or 2 - 4 years experience in a

customer facing role.

Must possess strong customer service skills, emotional intelligence and excellent

interpersonal and communication skills, both verbal and written.

Experience in research and resolution of problems using analytical skills in a digital

environment is strongly preferred.

Must be self-motivated and able to work effectively with minimum supervision and assume

responsibility for appropriate follow-through.

Ability to adapt to a fast-changing work environment while maintaining stability of

performance under pressure and to demonstrate patience and control when dealing with

difficult situations.

Ability to organize, schedule and complete multiple tasks concurrently.

Working knowledge of business software/applications - Google Suite, Microsoft Office Suite,

Salesforce, Zendesk etc.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support Specialist roles with real interview advice

People are getting interviews at Nielsen Sports through

(based on 6 Nielsen Sports interviews)

Referral

Company Website

Job Portal

66%

17%

Moderate Confidence

What people at Nielsen Sports are saying

What Nielsen Sports employees are saying about work life

based on 177 employees

52%

92%

71%

85%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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